MTN Rwanda has become the first provider in Rwanda to gain the GSMA Mobile Money Certification
The certification scheme, which was launched in April
2018, is a global initiative that relies on an independent assessment of a
mobile money provider’s ability to deliver secure and reliable services, to
protect the rights of consumers and to combat money laundering and the
financing of terrorism. These efforts are measured against global industry best
practice, and a pass mark of 100% is required.
Speaking about this achievement, MTN’s CEO, Mitwa
Ng’ambi said, “The GSMA Mobile Money Certification is a global industry
initiative to bring safer, more transparent, and more resilient financial
services to millions of Mobile Money users around the world. MTN Rwanda is
extremely proud to be a certified provider as we continue to empower our
customers to make more informed choices about their financial services.”
For the past 10 years, MTN has made significant
technological and financial investments to facilitate the development of an
inclusive digital economy through Mobile Money. This is in line with Rwanda’s
2020 Vision and the Smart Rwanda Master Plan to become a cashless economy.
“This year, we are celebrating 10 years of driving
financial inclusion in Rwanda with Mobile Money. This is a huge milestone for
both MTN and our customers as the certification will ensure a higher quality of
service to our customers and give them the comfort that our services are of the
highest quality,” said MTN’s Chief Business and Corporate Affairs Officer,
Chantal Kagame.
In order to become certified, Mobile Money providers
are assessed against numerous criteria, such as safeguarding customer funds
against risk of loss, combating money laundering, terrorist financing and
fraud, managing staff, agents, and third parties correctly, communicating fees
and information transparently to customers, effectively addressing customer
service requests and complaints and protecting customers’ personal data,
amongst others.
“The GSMA’s Mobile Money Certification now reaches
over 210 million customers through our certified providers,” said John Giusti,
Chief Regulatory Officer, GSMA. “We intentionally set a very high benchmark for
achieving certification, bringing added security and protection to customer
funds. We congratulate MTN Rwanda for being the first in the country to take
this step”.
For further information on the scheme, please visit www.gsma.com/mmc.
About
MTN Rwanda
MTN Rwanda is the market leader in the mobile
telecommunications industry in Rwanda. Since
1998, MTN Rwanda has continuously invested in
expanding and modernizing its network and is
now proudly Rwanda’s No 1 Internet Network. MTN Rwanda
offers superior services to its
subscriber base, including innovative propositions
such as personalized voice and data offers
with MTN Irekure. The company is also the front runner
in Mobile Financial Services in Rwanda
with Mobile Money, MoMoPay and MoKash Loans and
Savings.
For more information, please contact:
MTN PR Desk
Teta Mpyisi
pr2.rw@mtn.com
www.mtn.co.rw
Kin
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