Zion Insurance Brokers has reaffirmed its commitment to exceptional customer service and industry leadership following a transformative staff retreat in Rubavu.
The three-day event focused on fostering professional growth, exploring opportunities in the brokerage sector, and strengthening the company’s dedication to service excellence.
The retreat was graced by the company’s Board Chair, Theoreste Mpezamihigo, alongside senior representatives from notable partners, including MUA Insurance and ZEP-RE (PTA Reinsurance Company).
In his address, Mpezamihigo celebrated Zion’s accomplishments and outlined a clear vision for the future. “This retreat is an opportunity to reflect on our successes and renew our dedication to providing outstanding service to our clients. As we navigate the evolving insurance brokerage landscape, innovation and adaptability remain at the heart of our strategy,” he said.
Jean de Dieu Katabogama, General Manager of Zion Insurance Brokers, echoed these sentiments and highlighted the organisation’s strategic goals. “Our achievements are a testament to the hard work of our staff and the trust of our clients and partners. Sustaining this momentum requires unwavering focus on quality, customer satisfaction, and innovation. We are committed to leading the industry by continuously challenging ourselves and seizing opportunities to grow and improve,” he stated.
A central theme of the retreat was the concept of creating “super employees”—highly motivated and competitive professionals who embody Zion’s core values of integrity, innovation, and excellence. The leadership emphasised the importance of attracting, developing, and retaining top talent to position the company as a market leader.
Adding depth to the discussions, ZEP-RE Country Manager Alice Uwase provided a comprehensive analysis of trends and challenges in Rwanda’s reinsurance market. Her insights equipped Zion’s staff with practical tools to enhance their performance and make informed decisions, strengthening their competitive edge.
Reflecting on the retreat’s success, Katabogama remarked, “This gathering has been both enlightening and inspiring. The collaborative spirit and shared knowledge between our team and partners underscore our vision of becoming the fastest-growing insurance broker in Rwanda. The insights gained here will undoubtedly propel us toward sustainable growth and exceptional client value.”
Zion Insurance Brokers Ltd is a premier insurance brokerage firm based in Rwanda, providing comprehensive insurance, risk management, and claims management services to a diverse clientele. We specialise in understanding the unique needs of our clients, offering tailored solutions that ensure complete coverage and peace of mind.
Kin
RSS 
