Mobile money Rwanda ltd has today unveiled MoMo self reversal option, a feature that will enable Mobile Money customers to instantly reverse money to avoid cash-out by a wrong recipient.
The move will see customers initiate a reversal of own transfer without customer care involvement.
This line with Mobile Money Rwanda’s commitment to offer its
customer unmatched personalized services as enshrined in its overall mission. The
MoMo self reversal will grant customers autonomy and flexibility to
self-service and an improved experience in the digital age
The reversal will follow the following simple steps to
completion
The approving account holder (the receiver of original
transfer) will be notified about the reversal and can either approve or reject
this reversal with user approval operation.
It approved , the reversal transaction will be executed, and
the amount will be transferred back to the sender
The customer will enter the Momo pin code once initiating
and approving the reversal
If rejected the sender will be notified. The reversal amount
will be reserved on the account of the receiver for 90days from the initiated
date.
A transaction can only be initiator of the self reversal as
per 1 transaction ID
A notification to be sent to the initiator of the self
versal when found the transaction already withdrawn/transferred from the
receiver’s account.
To initiate a reversal, a customer can dial *182*7# and
follow the prompts to complete the process.
Chantal Kagame chief executive officer, MTN Mobile Money
Rwanda said “we are taking additional, deliberate steps to provide our
customers with better transactional solutions. We are combining the power of
technology and our innovative spirit to solv customer challernges. MoMo self
reversal is just but a function of a better future for our customers we look forward
to a continued positive trajectory of offering timrly and impactful dolutions”
Kin
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