All MoMo customers will now have to pre-authorize any MoMo withdrawal request by dialling *182*7*2# before an agent can send a withdraw prompt message.
MTN Rwanda would like to inform its esteemed customers
that there will be a security feature enhancement to the current MoMo cash
withdrawal process effective 24th
September 2020.
This is part of our
continuous investment in systems and processes to ensure that the MoMo platform
remain safe and secured while protecting our MoMo customers from fraudsters who
may want to take advantage of them.
Among many other measures
to curb and control the fraud on MoMo we encourage and require every MoMo user
to be very diligent when approving transactions and to pay attention to the
many educative materials on MoMo
In case of a request to
authorize a transaction without your consent, please report it immediately. MTN
reminds its customers that it will never discuss transactions regarding their
MoMo wallet over the phone, so such calls should be seen as fraudlent and be
reported to MTN via the various reporting channels –by calling 100, reporting to any MTN service Centre or using MTNRwanda
digital platforms.
Your MoMo pin always needs to be kept confidential. In case you forgot your MoMo Pin, you don’t have to worry, we have made it easy and convenient to reset your MoMo Pin by dialling *182*9*1#. This however is only allowed if the balance is less than Rwf 3,000 in your wallet. If your balance is higher you will need to visit your nearest MTN Service Centre.
For more information, please contact:
mobilemoney.rw.@mtn.com
www.mtn.co.rw